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You may use the link below to find a Brother-authorized service center in your area. Your machine has a one-year limited exchange warranty. If the problem continues after replacing the drum unit, your Brother machine will require service. The drum is a consumable item that requires periodic replacement.Ĩ. If the message continues to appear, the drum unit should be replaced with a new DR360. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner.ħ. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. Each individual component is designed to work with the other to ensure quality and reliability. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Reinstall the drum and toner assembly into the machine and close the front cover. Clean each of these off with a soft DRY lint-free cloth.ĥ. While facing the drum and toner cartridge, on the left side of the drum are three pieces of metal that look like staples and metal rod sticking out of the side. If the green tab is not securely returned to the home position, print pages will have a vertical stripe down the page.Ĥ. Make sure the green tab snaps into the home position before putting the drum and toner assembly back into the machine. Return the green tab to the home position at the far right.ĭ. Gently slide the green tab from side to side at least 5 to 6 times.Ĭ. Be sure to place the drum and toner assembly on a piece of paper in case of spilled or scattered toner.ī. Open the front cover and remove the drum and toner assembly. Unlike the toner cartridges, the drum change is not automatically detected by the machine when they are replaced. The drums should be replaced as a set in order to maintain print quality.
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Clean the corona wire inside the drum unit.Ī. The Brother machine will display a 'Replace Drum' or 'Drum Stop' message when the machine has printed approximately 15,000 pages. If the error message continues to appear and you already repeated the reset steps, go to the next step.ģ. Make sure “Accepted” appears after selecting Yes. If Drum Error is displayed, repeat step 2 to make sure the steps were completed correctly. Once “Cover Is Open, Close the Front Cover” appears, close the front cover. Your machine's display will briefly display “Accepted” followed by “Cover Is Open, Close the Front Cover”.ĭ. Your machine's display will read “Replace Drum?”.Ĭ. With the front cover still open, press Clear/Back. Perform the following steps to reset the drum:ī. If the instructions are not completed or followed properly, it will cause the Drum Error message to appear. Instructions are included with the new drum unit to reset the drum life. If you have NOT used the new drum because the error message is still on the LCD, it appears the new drum was not reset properly. If you used the new drum and then the error re-appeared after some printing, click here. When the new drum unit was installed, were you able to print using the new drum and then the error re-appeared after some printing or you could not print at all because the Drum Error did not clear? The LCD will read "Accepted" once the reset is complete.1. It is important to remember its location, as it will not be lit up later when needed.Ģ- Press the Homebutton to return to the main menu.ģ- Open the front cover of the printer (to access cartridges).Ĥ- With the front cover is open, press and hold the Asterisk (Star)button for 5 seconds.ĥ- Now the reset menu will appear on the LCD display.Ħ- Scroll through the menu to select a color and yield to reset. Then, locate the Asterisk (Star)button on the numeric keypad. ♦ If the printer shows an error message on the LCD display panel, press the Cancel (X) button to show the main menu.ġ- Press the Faxbutton to make the numeric keypad visible. * These processes are just for reset the counter in case if the toner or drum cartridgecounter needs to reset. * Please note that if the life of your toner cartridgeor imaging drum are at the end, then this process will not help you to correct the print quality. Before opening the cover, you need to find its location by pressing the Copy option, then you will be able to see the () button on your keyboard and find its location. ♦ Using the following steps will help you to reset toner and drum counter on your printer. Press star () key and hold it for 5 seconds.
#Drum error on brother mfc 9330cdw printer how to#
How to reset toner and drum counter for the following printers: